Patient Access Rep

Spartanburg Regional Healthcare System

Job Description


The Patient Access Representative position receives, coordinates and implements the initial patient experience by providing critical functions essential to ensuring proper clinical treatment, billing and reimbursement, patient satisfaction as well as efficient and accurate handling of the patient registration process
Accurately completes a quality registration in the HIS system that maintains the integrity of demographic and financial information required for clinical and billing functions for every patient encounter
Responsible for utilization of time and management of work processes to ensure organizational and departmental expectations are met
Verification and review of insurance benefits and financial clearance for all payors at each encounter
Works in conjunction with the Centralized Referral Center to ensure prior-authorizations have been obtained
Research and resolve all registration occurrences for demographic, clinical and insurance accuracy
Understands and adheres to state and federal regulations and system policies regarding compliance, integrity and ethical registration practices
Accurately complete patient estimate letter and attempt cash collection when applicable and process patient payments for account posting
Responsible for practicing AIDET in all customer/patient related encounters
Reviews and ensures that all medical orders are compliant and meet government and hospital guidelines as well as clinical protocols
Completes clinical screening for specified modalities to ensure patient safety
Ensures proper utilization of computer systems to facilitate efficient and effective work flow processes
Performs other duties assigned by department supervisor or manager
Ability to obtain insurance eligibility and benefit information from payors via phone, RTE, or web in order to provide patient with estimated responsibility for services requested or rendered
Maintain an accurate cash drawer and functions related to cash drawer reconciliation and deposit


High School diploma or equivalency

Minimum one year experience in healthcare access, customer service and/or financial setting


Excellent typing/keyboarding skills with a high degree of accuracy in inputting data

Ensures proper utilization of computer systems to facilitate efficient and effective work flow processes

Must possess excellent oral and written communication skills

Ability to complete detailed oriented work

Must possess a positive attitude and work well as part of a team as well as independently

Ability to maintain confidentiality and handle sensitive information


Employment Type