The outpatient rehabilitation secretary technician is the first point of contact for the patient. Essential responsibilities include, but are not limited to, greeting patients as they enter the clinic, answering incoming phone calls, scheduling patients, assist in the patient registration process, communication of benefit information, tracking authorizations / patient documentation, and running reports indicated by managements. Provides support in patient care and in carrying out therapeutic activities as directed by the therapist in a team environment consistent with professional practices and ethical standards. Provides cleaning and preparation of treatment areas and equipment as established by the department. Will have home facility assignment but remains ready to floating emergency situations to other GHS locations. The employee may have job functions where they will handle and deliver medications based on the requirements of their job in the assigned work facility. The employee will complete other duties as assigned.
Education: High School Degree required. College or specialized training preferred
Experience: Minimum of one year experience preferred. Prior healthcare setting with direct patient contact experience preferred.
Special Skills: Computer experience required and must be able to type at least 35 WPM. Demonstrate the ability to multi-task and possess exemplary customer service / interpersonal skills
Other: American Heart Association Healthcare provider course with Basic Life Support (BLS) certification required to be initially completed with the GHS Staff Development Office within 30 calendar days of hire date (exceptions to obtain certification from a provider other than the GHS Staff Development Office are approved by Staff development on a case by case basis). BLS Recertification is required every two years. ACLS preferred.
Physical Requirements: Medium / Heavy: While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; occasionally (activity or condition exists up to 1/3 of the time) to use hands, fingers; and frequently to talk or hear. The employee must exert 35 to 50 pounds of force occasionally, and/or 15 to 25 pounds of force frequently, and/or 10 pounds of force constantly to move objects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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PRN (as needed 0-39 hrs per pay)